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PA-ZAZ Return Policy

When you shop on PA-ZAZ , you can purchase items sold directly by sellers who list their products for sale on our Mall. In either case, our goal is to provide you with an outstanding customer experience every time you shop with us. This Return Policy covers all items purchased through  PA-ZAZ.COM. It's designed to give you confidence that we stand behind the products on our Mall and to make returns easy if you're not fully satisfied with an item for any reason. You should review these terms carefully before making any purchase. if you have any question and concern please email us at info@pa-zaz.com or call our main line at (631) 801- 0200.

Returns

If you're not satisfied with an item that you purchased on PA-ZAZ , you can initiate a return within 30 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned. To return an item, visit the store page, click the "contact seller " button to resolve the issues as quickly as possible. You will be responsible for return shipping costs (except in instances where the item arrived damaged or defective). Note that the option to initiate a return is only for 30 days after delivery. We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received. The following items may not be returned: Items marked as final sale or "non-returnable" on the product page , Gift cards or Any items sold directly shipped to Canada.

Refunds

If you choose to get a refund for an eligible returned, damaged or defective item (as specified above), you'll be refunded the purchase price and applicable sales tax. For damaged or defective items, you will also receive a refund for any amount you may have paid through PA-ZAZ to have the item shipped to you. For items that were not damaged or defective, the return shipping costs will be deducted from the amount of the refund due to you, if you use a return shipping label provided by the seller. Refunds will be issued to the original method of payment shortly after the seller (as the case may be) receives and processes the eligible item. If we are unable to refund the original method of payment, the seller will provide you with store credit for the amount of the refund due to you, which may be used for purchases on the seller store.

Damaged and Defective Items

In the event that an item you ordered arrives damaged or is defective, you may return the item (and any related items from the order) for a replacement or a full refund, as long as you report the issue within 30 days after delivery of the item and it was shipped by a parcel carrier (for example, if it was delivered by UPS or USPS). You will not be responsible for the shipping costs to return or replace the item (and any related items from the order). if the damaged item was shipped through a freight carrier or white glove service, then you must report the issue within 5 days after delivery to be eligible for a replacement or refund of the item (and any related items in the order). It's critical to report the issue within that time period so that a claim can be filed with the carrier. We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you may inform the carrier and refuse delivery. In that case, please report the issue and you can choose to receive a replacement or a refund. If you decide to use your own freight forwarder to ship an item or if you export an item outside the United States yourself or through another carrier, then the seller will not be responsible for providing any replacement or refund for any damaged or defective items. You should not list PA-ZAZ on any export documentations.

Missing Items

If your order is missing any items or parts, please notify us as soon as possible and no later than 30 days after delivery. If the item was sold by a particular seller, you should contact the seller directly by clicking the "Contact Seller" button in that seller store page. That way, the right person can help you resolve the issues as quickly as possible.

Cancellations

Cancellation of a transaction is not permitted once the product has been ordered by a Purchaser, except as required by applicable law or regulation. However, Pa-zaz may allow the cancellation of an order if the Purchaser does not make a payment or does not pay in time, the Purchaser receives an item that is not as described in the listing or is sent the wrong item, or for other reasons Pa-zaz deems appropriate. If the wrong or damaged item is sent, it is the Seller's responsibilty to pay for the return of the item.If a Purchaser receives an item that’s not as described in the listing or is sent the wrong item, the Purchaser must report the problem to the seller within 3 days of delivery, or within such longer time period as required under applicable law or regulation, through "Contact Seller" option in the seller store front page. In such a case, the Purchaser must NOT rate the Seller. Puchaser and Seller must come to a mutual agreement to solve the issue. If both parties cannot come to an mutal agreement; contact PA-ZAZ customer service to resolve this issue.

Warranty Information

Each products is covered by the store warranty that is listed in the product page. Please contact the seller of the item to learn more about its warranty coverage.

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